Hierarchy the sectorial performance indicators for Brazilian franchises

Author： Júnior Alvaro Luiz Neuenfeldt Soliman Marlon Kipper Liane Mahlmann Júnior Alvaro Luiz Neuenfeldt Júnior Alvaro Luiz Neuenfeldt

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-4116|21|1|190-204

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.21, Iss.1, 2015-01, pp. : 190-204

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