The Strategic Supervisor: Winning the Hearts and Minds of the Customer During Crisis Situations

Author: McElroyRob  

Publisher: Water Environment Federation

E-ISSN: 1938-6478|2014|17|3376-3384

ISSN: 1938-6478

Source: Proceedings of the Water Environment Federation, Vol.2014, Iss.17, 2014-10, pp. : 3376-3384

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Abstract