Author： SchoolGoutam Kumar Kundu VIT – BusinessVIT – Business School VIT University Vellore India B. Murali Manohar VIT Business School VIT University Vellore IndiaVIT Business School VIT University Vellore India BairiJayachandraSAIC-India Bangalore India
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1754-274X|27|5|648-668
ISSN： 1754-2731
Source： The TQM Journal, Vol.27, Iss.5, 2015-08, pp. : 648-668
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