An Examination of Blood Center Structure and Hospital Customer Satisfaction What Can Centralized and Decentralized Blood Centers Learn from Each Other?

Author: Carden Robert   DelliFraine Jami L.  

Publisher: Haworth Press

ISSN: 0735-9683

Source: Health Marketing Quarterly, Vol.22, Iss.3, 2006-02, pp. : 21-42

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Abstract