The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes

Author: Karatepe Osman M.   Yavas Ugur   Babakus Emin  

Publisher: Routledge Ltd

ISSN: 1533-2969

Source: Services Marketing Quarterly, Vol.29, Iss.1, 2007-06, pp. : 61-79

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