A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers

Author: Li Bingguang   Riley Michael W.   Lin Binshan   Qi Ershi  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-5577

Source: Industrial Management & Data Systems, Vol.106, Iss.2, 2006-02, pp. : 182-199

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