The dynamics of satisfaction and loyalty after relational transgressions

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.26, Iss.2, 2012-04, pp. : 94-101

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

Why do customers switch? The dynamics of satisfaction versus loyalty

By Mittal Banwari Lassar Walfried M

Journal of Services Marketing, Vol. 12, Iss. 3, 1998-03 ,pp. : 177-194

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Beyond loyalty: customer satisfaction, loyalty, and fortitude

By Fraering Martin Minor Michael S.

Journal of Services Marketing, Vol. 27, Iss. 4, 2013-06 ,pp. : 334-344

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Limited influence of loyalty program membership on relational outcomes

By Lacey Russell

Journal of Consumer Marketing, Vol. 26, Iss. 6, 2009-09 ,pp. : 392-402

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Relational benefits and loyalty in retailing: an inter-sector comparison

By Ruiz-Molina Maria-Eugenia Gil-Saura Irene Berenguer-Contrí Gloria

International Journal of Retail & Distribution Management, Vol. 37, Iss. 6, 2009-05 ,pp. : 493-509

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does parent satisfaction with a childcare provider matter for loyalty?

By Keiningham Timothy L. Aksoy Lerzan Andreassen Tor W. Estrin Demitry

Journal of Consumer Marketing, Vol. 23, Iss. 7, 2006-12 ,pp. : 470-479

Emerald Group Publishing Ltd

Access to resources Recommend Favorite