Related content

The Influence of Satisfaction, Perceived Reputation and Trust on a Consumer's Commitment to a Website

By Casalo Luis   Flavián Carlos   Guinalíu Miguel  

Journal of Marketing Communications, Vol. 13, Iss. 1, 2007-03 ,pp. : 1-17

Routledge Ltd

Access to resources Recommend Favorite

The relative influence of organisational commitment and job satisfaction on service quality of customer-contact employees in banking call centres

By Malhotra Neeru   Mukherjee Avinandan  

Journal of Services Marketing, Vol. 18, Iss. 3, 2004-05 ,pp. : 162-174

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Does the hierarchical position of the buyer make a difference? The influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context

By Román Sergio   Martín Pedro Juan  

The Journal of Business and Industrial Marketing, Vol. 29, Iss. 5, 2014-05 ,pp. : 364-373

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer perceived value: a substitute for satisfaction in business markets?

By Eggert Andreas   Ulaga Wolfgang  

The Journal of Business and Industrial Marketing, Vol. 17, Iss. 2-3, 2002-03 ,pp. : 107-118

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction with services: putting perceived value into the equation

By McDougall Gordon H.G.   Levesque Terrence  

Journal of Services Marketing, Vol. 14, Iss. 5, 2000-05 ,pp. : 392-410

Emerald Group Publishing Ltd

Access to resources Recommend Favorite