Service quality, customer satisfaction and behavior intentions: Evidence from China's telecommunication industry

Author: Wang Yonggui   Lo Hing-Po  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-6697

Source: Info - The journal of policy, regulation and strategy for telecommunications, Vol.4, Iss.6, 2002-12, pp. : 50-60

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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