Related content

Factors influencing the repurchase intention and customer satisfaction: a case of Jordanian telecom companies

By Al-Refaie Abbas   Jalham Issam S.   Li Ming-Hsien Caleb  

International Journal of Productivity and Quality Management, Vol. 10, Iss. 3, 2012-08 ,pp. : 374-387

Inderscience Publishers

Access to resources Recommend Favorite

Women in the police: factors influencing managerial advancement

By Gaston Kevin C   Alexander Jackie A  

Women in Management Review, Vol. 12, Iss. 2, 1997-02 ,pp. : 47-55

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Viability of electronic service offerings: user satisfaction in the business-to-employee market

By Mackie Brian G.   Downing Charles E.  

International Journal of Services Technology and Management, Vol. 5, Iss. 1, 2004-05 ,pp. : 14-24

Inderscience Publishers

Access to resources Recommend Favorite

Dispelling the modern myth: Employee satisfaction and loyalty drive service profitability

By Silvestro Rhian  

International Journal of Operations & Production Management, Vol. 22, Iss. 1, 2002-02 ,pp. : 30-49

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and effects of emotional satisfaction on employee-perceived service quality

By Slåtten Terje  

Managing Service Quality, Vol. 18, Iss. 4, 2008-07 ,pp. : 370-386

Emerald Group Publishing Ltd

Access to resources Recommend Favorite