Measuring quality service: The use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model

Author： Jerônimo Taciana de Barros   Medeiros Denise  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.31, Iss.6, 2014-05, pp. : 652-664

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