The effect of creating new secondary health services on patients’ perceptions: a Kano service quality analysis approach

Author： Vassiliadis Chris A.   Fotiadis Anestis K.   Tavlaridou Elina  

Publisher： Routledge Ltd

ISSN： 1478-3363

Source： Total Quality Management & Business Excellence, Vol.25, Iss.7-8, 2014-06, pp. : 897-907

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

Total Quality Management in Services: Part 3: Distinguishing Perceptions of Service Quality

By Dotchin John A   Oakland John S  

International Journal of Quality & Reliability Management, Vol. 11, Iss. 4, 1994-04 ,pp. : 6-28

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Conceptualisation of service quality for hybrid services: a hierarchical approach

By Ganguli Shirshendu   Roy Sanjit Kumar  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1202-1218

Routledge Ltd

Access to resources Recommend Favorite

The effects of a transfer to new premises on patients' perceptions of service quality in a general hospital in Greece

By Fotiadis Anestis K.   Vassiliadis Chris A.  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1022-1034

Routledge Ltd

Access to resources Recommend Favorite

Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis

By Lin Shu-Ping   Chan Ya-Hui  

International Journal of Services Technology and Management, Vol. 16, Iss. 1, 2011-08 ,pp. : 28-48

Inderscience Publishers

Access to resources Recommend Favorite

A service quality map based on Kano's theory of attractive quality

By Erto Pasquale   Vanacore Amalia   Staiano Michele  

The TQM Journal, Vol. 23, Iss. 2, 2011-03 ,pp. : 196-215

Emerald Group Publishing Ltd

Access to resources Recommend Favorite