Adding service means adding knowledge: an inductive single-case study

Author： LeoniLunaDepartment of Business Government Philosophy Studies   University of Rome   Rome   Italy  

Publisher： Emerald Group Publishing Ltd

E-ISSN： 1758-4116|21|3|610-627

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.21, Iss.3, 2015-06, pp. : 610-627

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