Author： Nikolaos A. Panayiotou School of Mechanical Engineering Section of Industrial Management and Operational Research National Technical University of Athens Athens GreeceSchool of Mechanical Engineering Section of Industrial Management and Operational Research National Technical University of Athens Athens Greece GayialisSotiris P.Sector of Industrial Management and Operational Research National Technical University of Athens Athens Greece EvangelopoulosNikolaos P.Sector of Industrial Management and Operational Research National Technical University of Athens Athens Greece Petros K. Katimertzoglou School of Mechanical Engineering Section of Industrial Management and Operational Research National Technical University of Athens Athens GreeceSchool of Mechanical Engineering Section of Industrial Management and Operational Research National Technical University of Athens Athens Greece
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|3|628-664
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.3, 2015-06, pp. : 628-664
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