Author： Sudhir Ambekar Indian Institute of Management Indore IndiaIndian Institute of Management Indore India KapoorRohitIndian Institute of Management Indore India Peeyush Mehta Indian Institute of Management Calcutta IndiaIndian Institute of Management Calcutta India
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|5|1066-1090
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.5, 2015-09, pp. : 1066-1090
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