Author： Fantinato Marcelo Thom Lucinéia Heloisa Eler Marcelo Medeiros Fantinato Marcelo
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|21|6|1224-1256
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.21, Iss.6, 2015-11, pp. : 1224-1256
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