Assessing Service Quality: A Combination of SERVPERF and Importance-Performance Analysis

Publisher: Edp Sciences

E-ISSN: 2261-236x|68|issue|06003-06003

ISSN: 2261-236x

Source: MATEC Web of conference, Vol.68, Iss.issue, 2016-08, pp. : 06003-06003

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Abstract