A framework of satisfaction for continually delivered business services

Author: Briggs Elten   Landry Timothy D.   Daugherty Patricia J.  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 2052-1189|31|1|112-122

ISSN: 0885-8624

Source: The Journal of Business and Industrial Marketing, Vol.31, Iss.1, 2016-02, pp. : 112-122

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Abstract