Does Corporate Image Really Matter in Service Recovery Context?

E-ISSN： 1947-9255|8|1|1-14

ISSN： 1947-9247

Source： International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol.8, Iss.1, 2017-01, pp. : 1-14

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Clusters and rivalry: does localization really matter?

By Boari C. Odorici V. Zamarian M.

Scandinavian Journal of Management, Vol. 19, Iss. 4, 2003-12 ,pp. : 467-489

Elsevier

Access to resources Recommend Favorite

Wiring Watkins University: Does IT Really Matter?

Journal of Electronic Commerce in Organizations (JECO), Vol. 2, Iss. 4, 2004-10 ,pp. : 30-46

IGI Global_journal

Access to resources Recommend Favorite

Corporate Performance: Does Ownership Matter? A Comparison of Foreign- and Domestic-Owned Firms in Greece and Portugal

By Barbosa Natália Louri Helen

Review of Industrial Organization, Vol. 27, Iss. 1, 2005-08 ,pp. : 73-102

Springer Publishing Company

Access to resources Recommend Favorite

Service failure recovery in China

By Magnini Vincent P Ford John B

International Journal of Contemporary Hospitality Management, Vol. 16, Iss. 5, 2004-05 ,pp. : 279-286

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Waiting for service: the effectiveness of recovery strategies

By McDougall Gordon H.G. Levesque Terrence J

International Journal of Contemporary Hospitality Management, Vol. 11, Iss. 1, 1999-01 ,pp. : 6-15

Emerald Group Publishing Ltd

Access to resources Recommend Favorite