The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention

E-ISSN： 1947-9255|8|2|1-20

ISSN： 1947-9247

Source： International Journal of Customer Relationship Marketing and Management (IJCRMM), Vol.8, Iss.2, 2017-04, pp. : 1-20

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