The Development and Measurement of a Customer Satisfaction Index (E-CSI) in Electronic Banking: An Application to the Central Vietnam Region

Publisher： IGI Global_journal

E-ISSN： 1947-8577|8|3|45-58

ISSN： 1947-8569

Source： International Journal of Strategic Decision Sciences (IJSDS), Vol.8, Iss.3, 2017-07, pp. : 45-58

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service Quality and Customer Satisfaction in Online Banking

By  

International Journal of Online Marketing (IJOM), Vol. 8, Iss. 2, 2018-04 ,pp. : 45-56

IGI Global_journal

Access to resources Recommend Favorite

Customer satisfaction and its measurement in hospitality enterprises

By Pizam Abraham   Ellis Taylor  

International Journal of Contemporary Hospitality Management, Vol. 11, Iss. 7, 1999-07 ,pp. : 326-339

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An Integrated Model of Customer Experience, Perceived Value, Satisfaction, and Loyalty in Electronic Stores

By  

International Journal of Enterprise Information Systems (IJEIS), Vol. 12, Iss. 4, 2016-10 ,pp. : 31-46

IGI Global_journal

Access to resources Recommend Favorite

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

By Pizam Abraham   Shapoval Valeriya   Ellis Taylor  

International Journal of Contemporary Hospitality Management, Vol. 28, Iss. 1, 2016-01 ,pp. : 2-35

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM

By  

International Journal of E-Business Research (IJEBR), Vol. 3, Iss. 2, 2007-04 ,pp. : 57-69

IGI Global_journal

Access to resources Recommend Favorite