How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India?

Publisher： IGI Global_journal

E-ISSN： 1947-8577|9|4|32-46

ISSN： 1947-8569

Source： International Journal of Strategic Decision Sciences (IJSDS), Vol.9, Iss.4, 2018-10, pp. : 32-46

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