Why wait? Impact of waiting lines on self-service technology use

E-ISSN： 1757-1049|27|6|1181-1197

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.27, Iss.6, 2015-01, pp. : 1181-1197

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The Impact of Self‐Categorizing as “Homeless” on Well‐Being and Service Use

Analyses of Social Issues and Public Policy, Vol. 15, Iss. 1, 2015-12 ,pp. : 333-356

John Wiley & Sons Inc

Access to resources Recommend Favorite

Travelers' behavioral intention toward hotel self-service kiosks usage

By Kim Miyoung Qu Hailin

International Journal of Contemporary Hospitality Management, Vol. 26, Iss. 2, 2014-02 ,pp. : 225-245

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Waiting for service: the effectiveness of recovery strategies

By McDougall Gordon H.G. Levesque Terrence J

International Journal of Contemporary Hospitality Management, Vol. 11, Iss. 1, 1999-01 ,pp. : 6-15

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Self-Service Business Intelligence Adoption in Business Enterprises: The Effects of Information Quality, System Quality, and Analysis Quality

International Journal of Enterprise Information Systems (IJEIS), Vol. 13, Iss. 3, 2017-07 ,pp. : 65-85

IGI Global_journal

Access to resources Recommend Favorite

The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

International Journal of E-Services and Mobile Applications (IJESMA), Vol. 8, Iss. 2, 2016-04 ,pp. : 54-70

IGI Global_journal

Access to resources Recommend Favorite