A case study of applying importance-performance analysis in orthopedic department to evaluate service quality

ISSN： 1462-4621

Source： International Journal of Management and Decision Making, Vol.12, Iss.1, 2012-12, pp. : 50-68

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Importance-performance analysis for improving quality of campus food service

By Aigbedo Henry Parameswaran Ravi

International Journal of Quality & Reliability Management, Vol. 21, Iss. 8, 2004-08 ,pp. : 876-896

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

By Shahin Arash Shirouyehzad Hadi Shahin Arash Shahin Arash

International Journal of Quality & Reliability Management, Vol. 33, Iss. 2, 2016-02 ,pp. : 160-177

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis

By Lin Shu-Ping Chan Ya-Hui

International Journal of Services Technology and Management, Vol. 16, Iss. 1, 2011-08 ,pp. : 28-48

Inderscience Publishers

Access to resources Recommend Favorite

Rejuvenating importance-performance analysis

By Arbore Alessandro Busacca Bruno

Journal of Service Management, Vol. 22, Iss. 3, 2011-06 ,pp. : 409-429

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Enhancing importance-performance analysis

By Eskildsen Jacob K. Kristensen Kai

International Journal of Productivity and Performance Management, Vol. 55, Iss. 1, 2006-01 ,pp. : 40-60

Emerald Group Publishing Ltd

Access to resources Recommend Favorite