Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty

Author： Chang Chia-Wen   Tseng Ting-Hsiang   Woodside Arch G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.27, Iss.2, 2013-04, pp. : 91-103

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