Towards understanding the role of organizational identification in service settings: A multilevel study spanning leaders, service employees, and customers

Author: Schuh Sebastian C.   Egold Nikolai W.   van Dick Rolf  

Publisher: Routledge Ltd

ISSN: 1464-0643

Source: European Journal of Work and Organizational Psychology, Vol.21, Iss.4, 2012-08, pp. : 547-574

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