Author： Perren Lew
Publisher： Springer Publishing Company
ISSN： 1862-8516
Source： Service Business, Vol.2, Iss.2, 2008-06, pp. : 147-152
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
This paper presents Val's idiographic account of her life as a service-worker. Val's oral history is important as it reminds service business academics not to dehumanise service-workers as part of their reified interpretations of human activities. Rarely is a service-worker's personal interpretation of their world heard directly within management academia. Val's personal account goes someway towards addressing this issue. She juggles the competing pressures of multiple life-worlds and demonstrates how their nature, boundary and importance are fluid depending upon her current construction of the situation. Her story as a service-worker provides insight into the complexity and sophistication of her interpretations and reminds us of the risks of reification and simplification.
Related content
Access to resources
Recommend
