Perceived quality versus quality of processes: a meta concept of service quality measurement

By Urban Wieslaw  

The Service Industries Journal, Vol. 33, Iss. 2, 2013-02 ,pp. : 200-217

Routledge Ltd

Access to resources Recommend Favorite

Perceived quality deficiencies of demand information and their consequences

By Gustavsson Mattias   Jonsson Patrik  

International Journal of Logistics, Vol. 11, Iss. 4, 2008-08 ,pp. : 295-312

Taylor & Francis Ltd

Access to resources Recommend Favorite

Relationship Quality of an Establishment and Perceived Value of a Purchase

By Sánchez-Garcia Javier   Moliner-Tena Miguel   Callarisa-Fiol Luís   Rodríguez-Artola Rosa  

The Service Industries Journal, Vol. 27, Iss. 2, 2007-03 ,pp. : 151-174

Routledge Ltd

Access to resources Recommend Favorite

Measuring user perceived service quality of online auction sites

By Liu Chung-Tzer  

The Service Industries Journal, Vol. 30, Iss. 7, 2010-07 ,pp. : 1177-1197

Routledge Ltd

Access to resources Recommend Favorite

Perceived customer contact centre quality: conceptual foundation and scale development

By van Dun Zanna   Bloemer Josee   Henseler Jorg  

The Service Industries Journal, Vol. 31, Iss. 8, 2011-06 ,pp. : 1347-1363

Routledge Ltd

Access to resources Recommend Favorite