Perceived customer contact centre quality: conceptual foundation and scale development

Author: van Dun Zanna   Bloemer Josee   Henseler Jorg  

Publisher: Routledge Ltd

ISSN: 0264-2069

Source: The Service Industries Journal, Vol.31, Iss.8, 2011-06, pp. : 1347-1363

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract