Development of a Service Guarantee Model

Author： Wirtz J.  

Publisher： Springer Publishing Company

ISSN： 0217-4561

Source： Asia Pacific Journal of Management, Vol.15, Iss.1, 1998-04, pp. : 51-75

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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