Fusion merges bits of employee down-time into useful blocks: Software enables contact-center workers to help with back-office tasks

By  

Human Resource Management International Digest, Vol. 21, Iss. 6, 2013-08 ,pp. : 15-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business excellence and governance: the drive for integration

By El-Kafafi Siham  

World Review of Entrepreneurship, Management and Sustainable Development, Vol. 5, Iss. 2, 2009-03 ,pp. : 120-131

Inderscience Publishers

Access to resources Recommend Favorite

On the drivers of extended enterprise and the problems of integration and governance

By Gottardi Giorgio   Arico' M. Rita   Piovesana Andrea  

International Journal of Business Process Integration and Management, Vol. 3, Iss. 4, 2009-05 ,pp. : 230-238

Inderscience Publishers

Access to resources Recommend Favorite

Structuring front office and back office work in service delivery systems: An empirical study of three design decisions

By Zomerdijk Leonieke G.   Vries Jan de  

International Journal of Operations & Production Management, Vol. 27, Iss. 1, 2007-01 ,pp. : 108-131

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A case study of knowledge management in the "back office" of two English football clubs

By Doloriert Clair   Whitworth Kieran  

The Learning Organization: An International Journal, Vol. 18, Iss. 6, 2011-09 ,pp. : 422-437

Emerald Group Publishing Ltd

Access to resources Recommend Favorite