Period of time: 2015年7期
Publisher: Emerald Group Publishing Ltd
Founded in: 1987
Total resources: 139
ISSN: 0887-6045
Subject: F7 Trade Economy
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Services Marketing,volume 19,issue 7
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The impact of service provider emotional intelligence on customer satisfaction
By Kernbach Sally,S. Schutte Nicola in (2005)
Journal of Services Marketing,volume 19,issue 7 , Vol. 19, Iss. 7, 2005-01 , pp.By Sergius Koku Paul in (2005)
Journal of Services Marketing,volume 19,issue 7 , Vol. 19, Iss. 7, 2005-01 , pp.A multiple-item scale for measuring customer loyalty development
By McMullan Rosalind in (2005)
Journal of Services Marketing,volume 19,issue 7 , Vol. 19, Iss. 7, 2005-01 , pp.The impact of customer-to-customer interactions in a high personal contact service setting
By Moore Robert,L. Moore Melissa,Capella Michael in (2005)
Journal of Services Marketing,volume 19,issue 7 , Vol. 19, Iss. 7, 2005-01 , pp.Exploring loyal qualities: assessing survey-based loyalty measures
By Rundle-Thiele Sharyn in (2005)
Journal of Services Marketing,volume 19,issue 7 , Vol. 19, Iss. 7, 2005-01 , pp.