Period of time: 2015年2期
Publisher: Emerald Group Publishing Ltd
Founded in: 1987
Total resources: 139
ISSN: 0887-6045
Subject: F7 Trade Economy
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Services Marketing,volume 21,issue 2
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The effects of obtaining one's preferred service brand on consumer satisfaction and brand loyalty
By Paswan Audhesh K.,Spears Nancy,Ganesh Gopala in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.Trading places redux: employees as customers, customers as employees
By Bowers Michael R.,Martin Charles L. in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.To do or not to do: the dilemma of technology-based service improvement
By Timmor Yaron,Rymon Talia in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.Demographic correlates of loyalty in a service context
By Patterson Paul G. in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.By Argouslidis Paraskevas C. in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.Zone-of-tolerance moderates the service quality-outcome relationship
By Yap Kenneth B.,Sweeney Jillian C. in (2007)
Journal of Services Marketing,volume 21,issue 2 , Vol. 21, Iss. 2, 2007-05 , pp.