Zone-of-tolerance moderates the service quality-outcome relationship

Author: Yap Kenneth B.   Sweeney Jillian C.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0887-6045

Source: Journal of Services Marketing, Vol.21, Iss.2, 2007-05, pp. : 137-148

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract