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Period of time: 2014年3期
Publisher: Emerald Group Publishing Ltd
Founded in: 1987
Total resources: 139
ISSN: 0887-6045
Subject: F7 Trade Economy
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Services Marketing,volume 28,issue 3
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The role of collective angst during and after a service failure
By Maher Amro A.,Sobh Rana in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
Investigating brand equity of third-party service providers
By Grant David,Juntunen Jouni,Juga Jari,Juntunen Mari in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
Should all service firms follow the recessionary advertising prescription?
By Keel Astrid L.,Bourdeau Brian in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
By Kozub Kristen Riscinto,O'Neill Martin Anthony,Palmer Adrian A. in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
By Liu Matthew Tingchi,Wong Ipkin Anthony,Shi Guicheng,Chu Rongwei,Brock James L. in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
Problematic customers and customer service employee retaliation
By Madupalli Ramana Kumar,Poddar Amit in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.![](/images/ico/ico5.png)
By Hur Won-Moo,Park Sang IL,Moon Tae-Won in (2014)
Journal of Services Marketing,volume 28,issue 3 , Vol. 28, Iss. 3, 2014-05 , pp.