Period of time: 2008年4期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 12,issue 4
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Evaluative and relational influences on service loyalty
By Butcher Ken,Sparks Beverley,O'Callaghan Frances in (2001)
International Journal of Service Industry Management,volume 12,issue 4 , Vol. 12, Iss. 4, 2001-08 , pp.Improving the quality of the credit authorization process: A quantitative approach
By Leung W.K.,Lai K.K. in (2001)
International Journal of Service Industry Management,volume 12,issue 4 , Vol. 12, Iss. 4, 2001-08 , pp.The impact of expected variance in performance on the satisfaction process
By Wirtz Jochen,Mattila Anna S in (2001)
International Journal of Service Industry Management,volume 12,issue 4 , Vol. 12, Iss. 4, 2001-08 , pp.Exploring consumer evaluations of e-services: a portal site
By van Riel Allard C.R.,Liljander Veronica,Jurriëns Petra in (2001)
International Journal of Service Industry Management,volume 12,issue 4 , Vol. 12, Iss. 4, 2001-08 , pp.A holistic model for total quality service
By Sureshchandar G.S.,Rajendran Chandrasekharan,Anantharaman R.N. in (2001)
International Journal of Service Industry Management,volume 12,issue 4 , Vol. 12, Iss. 4, 2001-08 , pp.