Exploring consumer evaluations of e-services: a portal site

Author： van Riel Allard C.R.   Liljander Veronica   Jurriëns Petra  

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.12, Iss.4, 2001-08, pp. : 359-377

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