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Period of time: 2008年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 13,issue 5
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Consumer perceptions of Internet retail service quality
By Janda Swinder,Trocchia Philip J,Gwinner Kevin P in (2002)
International Journal of Service Industry Management,volume 13,issue 5 , Vol. 13, Iss. 5, 2002-10 , pp.![](/images/ico/ico5.png)
E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites
By Feinberg Richard,Kadam Rajesh in (2002)
International Journal of Service Industry Management,volume 13,issue 5 , Vol. 13, Iss. 5, 2002-10 , pp.![](/images/ico/ico5.png)
The impact of loyalty with e-CRM software and e-services
By Taylor Steven A,Hunter Gary L in (2002)
International Journal of Service Industry Management,volume 13,issue 5 , Vol. 13, Iss. 5, 2002-10 , pp.![](/images/ico/ico5.png)
Internet technology and customer linking in Nordic banking
By Nielsen Jørn Flohr in (2002)
International Journal of Service Industry Management,volume 13,issue 5 , Vol. 13, Iss. 5, 2002-10 , pp.![](/images/ico/ico5.png)
Moderated group chat: an empirical assessment of a new e-service encounter
By van Dolen Willemijn M,Ruyter Ko de in (2002)
International Journal of Service Industry Management,volume 13,issue 5 , Vol. 13, Iss. 5, 2002-10 , pp.