An exploratory study of the effects of experience on consumer perceptions of the service quality construct

By O'Neill Martin   Palmer Adrian  

Managing Service Quality, Vol. 13, Iss. 3, 2003-03 ,pp. : 187-196

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Why and how service quality perceptions impact consumer responses

By Etgar Michael   Fuchs Galia  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 474-485

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Survey timing and consumer perceptions of service quality: an overview of empirical evidence

By O'Neill Martin   Palmer Adrian  

Managing Service Quality, Vol. 11, Iss. 3, 2001-05 ,pp. : 182-190

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumer perceptions of service constellations: implications for service innovation

By Riel Allard C.R. van   Calabretta Giulia   Driessen Paul H.   Hillebrand Bas   Humphreys Ashlee   Krafft Manfred   Beckers Sander F.M.  

Journal of Service Management, Vol. 24, Iss. 3, 2013-06 ,pp. : 314-329

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internet users' perceptions of online service quality: a comparison of online buyers and information searchers

By Cai Shaohan   Jun Minjoon  

Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. : 504-519

Emerald Group Publishing Ltd

Access to resources Recommend Favorite