Period of time： 2008年2期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 67
ISSN： 0956-4233
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 8,issue 2
Menu
An experimental study of service recovery options
International Journal of Service Industry Management,volume 8,issue 2 , Vol. 8, Iss. 2, 1997-05 , pp.
Access to resources
Recommend
By Daniel Kerry,Darby David N. in (1997)
International Journal of Service Industry Management,volume 8,issue 2 , Vol. 8, Iss. 2, 1997-05 , pp.Emotions in service satisfaction
By Liljander Veronica,Strandvik Tore in (1997)
International Journal of Service Industry Management,volume 8,issue 2 , Vol. 8, Iss. 2, 1997-05 , pp.Market orientation in UK multiple retail companies: nature and pattern
By Liu Hong,Davies Gary in (1997)
International Journal of Service Industry Management,volume 8,issue 2 , Vol. 8, Iss. 2, 1997-05 , pp.