A dual perspective of customer orientation: a modification, extension and application of the SOCO scale

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.8, Iss.2, 1997-05, pp. : 131-147

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer evaluation of service employee's customer orientation: extension and application

By Donavan D.T. Hocutt

Journal of Quality Management, Vol. 6, Iss. 2, 2001-03 ,pp. : 293-306

Elsevier

Access to resources Recommend Favorite

Disentangling customer orientation - executive perspective

By Saarijärvi Hannu Kuusela Hannu Neilimo Kari Närvänen Elina

Business Process Management Journal, Vol. 20, Iss. 5, 2014-08 ,pp. : 663-677

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A customer contact measurement model: an extension

By Kellogg Deborah L

International Journal of Service Industry Management, Vol. 11, Iss. 1, 2000-01 ,pp. : 26-45

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer orientation and performance: a study of SMEs

By Appiah-Adu Kwaku Singh Satyendra

Management Decision, Vol. 36, Iss. 6, 1998-08 ,pp. : 385-394

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer satisfaction: the historical perspective

By Reis Dayr Pena Leticia Lopes Paulo A.

Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. : 195-198

Emerald Group Publishing Ltd

Access to resources Recommend Favorite