Period of time: 2008年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 67
ISSN: 0956-4233
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
International Journal of Service Industry Management,volume 19,issue 5
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Revisiting the smiling service worker and customer satisfaction
By Söderlund Magnus,Rosengren Sara in (2008)
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.By Yagil Dana,Luria Gil,Gal Iddo in (2008)
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.Exploring tools for learning about customers in a service setting
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.Development of an integrated product-service roadmap with QFD: A case study on mobile communications
By An Yoonjung,Lee Sungjoo,Park Yongtae in (2008)
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.Revisit service classification to construct a customer-oriented integrative service model
By Liu Chun-Hsien,Wang Chu-Ching,Lee Yueh-Hua in (2008)
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.By Patterson Paul G.,Mattila Anna S. in (2008)
International Journal of Service Industry Management,volume 19,issue 5 , Vol. 19, Iss. 5, 2008-10 , pp.