![](/images/ico/ico_close.png)
![](/images/ico/ico3.png)
Period of time: 2014年6期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 23,issue 6
Menu
![](/images/ico/ico5.png)
Internalization of quality management in service organizations
By Tarí Juan José,Heras-Saizarbitoria Iñaki,Pereira Jorge in (2013)
Managing Service Quality,volume 23,issue 6 , Vol. 23, Iss. 6, 2013-11 , pp.![](/images/ico/ico5.png)
By Chou Shih Yung,Lopez-Rodriguez Erlinda in (2013)
Managing Service Quality,volume 23,issue 6 , Vol. 23, Iss. 6, 2013-11 , pp.![](/images/ico/ico5.png)
Service recovery's impact on customers next-in-line
By Vaerenbergh Yves Van,Vermeir Iris,Larivière Bart in (2013)
Managing Service Quality,volume 23,issue 6 , Vol. 23, Iss. 6, 2013-11 , pp.![](/images/ico/ico5.png)
The usefulness of componentization for specialized public service providers
By Aas Tor Helge,Pedersen Per Egil in (2013)
Managing Service Quality,volume 23,issue 6 , Vol. 23, Iss. 6, 2013-11 , pp.