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Author: Tarí Juan José Heras-Saizarbitoria Iñaki Pereira Jorge
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.23, Iss.6, 2013-11, pp. : 456-473
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
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