Period of time: 2014年5期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 11,issue 5
Menu
The dot-com meltdown: what does it mean for teaching and research in services?
By Lovelock Christopher in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.By Leisen Birgit,Vance Charles in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.Integrated management systems: a model based on a total quality approach
By Wilkinson G,Dale B.G. in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.Management of standardised public services: a comprehensive approach to quality assessment
By Ancarani A,Capaldo G in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.The integrated evaluation model for administration quality based on service time
By Chen Jann-Pygn,Chen Chi-Kuang N,Chen K.S. in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.An empirical assessment of internal customer service
By Farner Steve,Luthans Fred,Sommer Steven M in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.A model for measuring customer satisfaction within an academic center of excellence
By Kelsey Kathleen Dodge,Bond Julie A in (2001)
Managing Service Quality,volume 11,issue 5 , Vol. 11, Iss. 5, 2001-09 , pp.