Perceived justice in service recovery and switching intention: Evidence from Malaysian mobile telecommunication industry

By Nikbin Davoud   Ismail Ishak   Marimuthu Malliga   Armesh Hamed  

Management Research Review, Vol. 35, Iss. 3-4, 2012-03 ,pp. : 309-325

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An assessment of managerial competency needs: empirical evidence from a Sri Lankan telecommunication service provider

By Wickramasinghe Vathsala   Zoyza Nimali De  

International Journal of Human Resource Management, Vol. 20, Iss. 12, 2009-12 ,pp. : 2547-2567

Routledge Ltd

Access to resources Recommend Favorite

Service quality in the Thai telecommunication industry: a tool for achieving a sustainable competitive advantage

By Johnson William C.   Sirikit Anuchit  

Management Decision, Vol. 40, Iss. 7, 2002-09 ,pp. : 693-701

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in supply chain: empirical evidence from Indian automotive industry

By Prakash Gyan  

Supply Chain Management: An International Journal, Vol. 16, Iss. 5, 2011-08 ,pp. : 362-378

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China

By Wang Yonggui   Lo Hing-P.   Hui Yer V.  

Managing Service Quality, Vol. 13, Iss. 1, 2003-02 ,pp. : 72-83

Emerald Group Publishing Ltd

Access to resources Recommend Favorite