Period of time: 2014年6期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 114
ISSN: 0960-4529
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 13,issue 6
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Is self-service the future of services?
By Fitzsimmons James A. in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.E-government: the realities of using IT to transform the public sector
By Hazlett Shirley-Ann,Hill Frances in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.E-service quality and the public sector
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.A critical review of e-service in Northern Ireland Electricity
By Henderson Joan,McGoldrick Eddie,McAdam Rodney in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.By Patrício Lia,Fisk Raymond P.,Cunha João Falcão e in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.E-quality in the e-services provision of legal practices
By Douglas Alex,Muir Lindsey,Meehan Karon in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.Investigating the adoption of electronic customer service by Australian businesses
By Nguyen Don Thi Hong Chau,Murphy Jamie,Olaru Doina in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.By Cai Shaohan,Jun Minjoon in (2003)
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.Tailoring e-service quality through CRM
Managing Service Quality,volume 13,issue 6 , Vol. 13, Iss. 6, 2003-12 , pp.