![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Buckley Joan
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.13, Iss.6, 2003-12, pp. : 453-462
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Tailoring e-service quality through CRM
By Gurau Calin
Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. :