Towards quality e-service in the public sector:: The evolution of web sites in the local public service sector

By Ancarani Alessandro  

Managing Service Quality, Vol. 15, Iss. 1, 2005-02 ,pp. : 6-23

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Recent advances in e-service in the public sector: state-of-the-art and future trends

By Hassan H.S.   Shehab E.   Peppard J.  

Business Process Management Journal, Vol. 17, Iss. 3, 2011-06 ,pp. : 526-545

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

E-service quality: comparing the perceptions of providers and customers

By Stiakakis Emmanouil   Georgiadis Christos K.  

Managing Service Quality, Vol. 19, Iss. 4, 2009-07 ,pp. : 410-430

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Tailoring e-service quality through CRM

By Gurau Calin  

Managing Service Quality, Vol. 13, Iss. 6, 2003-12 ,pp. : 520-531

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring service quality in the public sector: the potential for SERVQUAL

By Wisniewski Mik   Donnelly Mike  

Total Quality Management, Vol. 7, Iss. 4, 1996-08 ,pp. : 357-366

Routledge Ltd

Access to resources Recommend Favorite