Period of time： 2014年5期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 114
ISSN： 0960-4529
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Managing Service Quality,volume 14,issue 5
Menu
By Juwaheer Thanika Devi in (2004)
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.
Access to resources
Recommend
The role of emotional satisfaction in service encounters
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.By Yasin Mahmoud M,Alavi Jafar,Kunt Murat,Zimmerer Thomas W in (2004)
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.Market oriented learning and customer value enhancement through service recovery management
By La Khanh V,Kandampully Jay in (2004)
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.Cultural similarity and service leadership: a look at the cruise industry
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.A customer-oriented service-enhancement system for the public sector
By Chen Chi-Kuang,Yu Chang-Hsi,Yang Shiow-Jiuan,Chang Hsiu-Chen in (2004)
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.Developing customer oriented service: a case study
Managing Service Quality,volume 14,issue 5 , Vol. 14, Iss. 5, 2004-05 , pp.