TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness

Author： Yasin Mahmoud M   Alavi Jafar   Kunt Murat   Zimmerer Thomas W  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.14, Iss.5, 2004-05, pp. : 377-389

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

TQM implementation in New Zealand service organizations

By Sullivan-Taylor Bridgette   Wilson Marie  

The TQM Magazine, Vol. 8, Iss. 5, 1996-05 ,pp. : 56-64

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Individual differences in TQM change compliance: A study of service organizations in Nigeria

By Ehigie Benjamin Osayawe   Akpan Regina Clement   Okhakhume Sylvester Aide  

The TQM Magazine, Vol. 18, Iss. 2, 2006-03 ,pp. : 103-117

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A study of TQM implementation in Thailand

By Krasachol Ladawan   Tannock James. D.T.  

International Journal of Quality & Reliability Management, Vol. 16, Iss. 5, 1999-05 ,pp. : 418-432

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing change: a barrier to TQM implementation in service industries

By Huq Ziaul  

Managing Service Quality, Vol. 15, Iss. 5, 2005-05 ,pp. : 452-469

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

TQM implementation: comparing Singapore's service and manufacturing leaders

By Woon Kin Chung  

Managing Service Quality, Vol. 10, Iss. 5, 2000-05 ,pp. : 318-331

Emerald Group Publishing Ltd

Access to resources Recommend Favorite